Change the email address or phone number for your Microsoft account. Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. You can use any of your aliases to sign in to Microsoft services or your Windows and Xbox devices ...Jul 3, 2020 · Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed. Hello Emily_dal, Thank you for your posting. For your current issue, it’s better to try to clean up app caches first, reboot mobile, then switch to a different network to check if result is the same. Please kindly sign in web app on one computer to be sure you can still access your account and services. By the way, it’s recommended to keep ...2. Verify Your Account. In certain cases, the problem is due to your Microsoft Account not being verified on the computer. 1. Go to Settings > Accounts > Your Info and click on Verify. 2. If prompted, re-enter the Password for your Microsoft Account and click on Sign In. 3.The reset finished and I tried to log into my account upon start up, but I couldn't. Everytime it would say my password is incorrect even though I know it isn't, and I checked the spelling and the lowercase/uppercase letters, it was the correct password but it wouldn't let me in.Aug 22, 2023 · JA. Jaspreet.Singh_050. Independent Advisor. Replied on August 22, 2023. Report abuse. That means that the account was either deleted or the main alias used to login to the account was changed by an attacker. This is a method of hacking accounts where the attacker takes over an account and then changes the main alias. If you close your Microsoft account, there's a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted. See How to close your Microsoft account for more info. Reopen your Microsoft account. Go to account.microsoft.com and sign in.If you are getting the Microsoft account doesn't exist prompt while trying to sign into your account, it might be because you entered the wrong name. You can also get this prompt if your Microsoft account has been deleted for some reason. One easy way to fix this issue is to use the correct account type while logging in.If you do not want to or need to install the Office suite, sign first in to OneDrive Personal with your personal MS account if you have one or want to create one. When done and personal OD is set up if it is needed, open the Run dialog with WIN+R and enter the following command: Code:Attempt logging in with the primary Microsoft ID. Avoid attempting to log in with an Alias. Send a test E-mail to the supposed user ID. Do not use an account name from another type of account. Recover your account by requesting a password reset. 1. Ensure that your Username and ID actually exist.If you close your Microsoft account, there's a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted. See How to close your Microsoft account for more info. Reopen your Microsoft account. Go to account.microsoft.com and sign in.Looks like you don't have an account with us. We'll create one for you using [email protected]. and click on next button and clicked in next button. It asks for new password. Just got a message regarding: Create a password. Enter the password you would like to use with your account. and typed new password and confirmed new ...If you do not want to or need to install the Office suite, sign first in to OneDrive Personal with your personal MS account if you have one or want to create one. When done and personal OD is set up if it is needed, open the Run dialog with WIN+R and enter the following command: Code:May 11, 2019 · Since yesterday, when I'm using Office, I'm presented with a pop-up box continuously that says "That Microsoft account doesn't exist. Enter a different account or get a new one", however the account absolutely does exist (I've quadruple checked it!), and I use the email address every day both in browser and MS Outlook. Microsoft allows you to control your account your way with customizable privacy settings. Manage your Xbox, Windows, and other privacy settings on this page. It's when i try to log into windows via microsoft account instead of using a local account that I get the message. ... That Microsoft account doesn’t exist.Jul 3, 2020 · Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed. A Gmail address used with a Microsoft Account is merely a login ID for the Microsoft Account - no more - no less. #2 - An email address can get deleted under two scenarios a) the account itself was closed which if that was the case, you would have a 30-60 day window to cancel the closure (depending on the option selected when the account was ...If you are getting the Microsoft account doesn't exist prompt while trying to sign into your account, it might be because you entered the wrong name. You can also get this prompt if your Microsoft account has been deleted for some reason. One easy way to fix this issue is to use the correct account type while logging in.If you’re having issues signing in to your Microsoft account, see Microsoft account help for more info. Select Add email or Add phone number. Follow the instructions to add a new email address or phone number to your Microsoft account aliases. Find out how to change or remove an email address or phone number from your Microsoft account. This content can help you with your work or school account, which is the account provided to you by your organization (for example, [email protected]). If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, [email protected]), see Turning two-step ...Aug 10, 2022 · The only way that gets back your account is to fill out the account recovery form and provide any information you have ever used.After the verification is passed, the account department will contact you to recover it. Here are some tips that may help you successfully pass the verification. (It will be helpful if you use a device, you previously ... Can't sign in If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Billing & payments Learn how to renew or cancel a subscription, request an exchange or refund, redeem a gift card, and view account balances. Payment and billing help Work or school accountsAug 21, 2020 · Report abuse. " to use to login to Microsoft" what do you mean by that since if you purchased 365 from GoDaddy the 365 account is via GoDaddy and not MS, and you install 365 from the GoDaddy account. . A win user logon is/can be separate from any other MS Account, and is not any GoDaddy account. From the standard win user account the only MS ... Can't sign in If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Billing & payments Learn how to renew or cancel a subscription, request an exchange or refund, redeem a gift card, and view account balances. Payment and billing help Work or school accountsAdding a problem email account I have been using Outlook but my email account quit working in outlook. On my iPad I deleted the account but cannot reload it. is it possible to have both my gmail account and my sbcglobal account loaded into the Apple Mail account instead of Outlook.Jun 18, 2022 · Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help.. Hi - Microsoft isn't recognizing my newly-created OneDrive account that I want to copy files to. I'd like to copy files from one OneDrive account ("account #1") to another OneDrive account ("account #2") using Flow. Logged into account #2, I've selected accounted #1 as the originator of the documents.If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed. Open Settings Work or school account is an account created by an organization’s administrator to enable a member of the organization access to all Microsoft cloud services such as Office 365 and a Microsoft personal account is an account that you create by yourself.Aug 3, 2022 · 08/03/2022 4 contributors Applies to: Microsoft 365 Feedback When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesn’t exist. Enter a different account or get a new one. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. Jul 28, 2023 · A Microsoft Account is a "connected account" that is not tied to the device itself. A Microsoft Account can be used on any number of devices. Windows Store apps, settings, and data can be accessed from any device you sign in to using cloud storage. To purchase apps from the Windows Store, you must have a Microsoft Account. Apr 29, 2023 · Steps for the organizer: Open the Xbox Family Settings app on their mobile device. Choose the member whose account info isn’t known. Select the Info bubble next to the user’s gamertag. Review the info under the Account email for the Microsoft account that’s associated with their Xbox profile. Replied on January 14, 2022. Report abuse. An outlook.com mail account is not an Outlook 365 account, there is no outlook 365 account as such. outlook.com is a free email service that can be viewed in any web browser or added to a Mail Client. There is an MS 365 account that is associated with an Office 365 purchase.So I’m logged in here on this forum to an account I’m trying to set up on a new computer yet on the computer when I type it in says it doesn’t exist. But it does because I’m on it here. The new computer won’t proceed without it.I'm trying to sign in in the xbox design lab but when I do, it says "You can not login right now. Your Microsoft account doesn't contain information about Last Name. Update your profile and login again" and doesn't allow me to sign in. When I go to my microsoft account I already have my last name filled, so I don't know what I should do.This content can help you with your work or school account, which is the account provided to you by your organization (for example, [email protected]). If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, [email protected]), see Turning two-step ...We would like to show you a description here but the site won’t allow us.A Microsoft account gives you access to Microsoft products and services with just one login. Here's how to set one up: Go to account.microsoft.com, select Sign in, and then choose Create one! If you'd rather create a new email address, choose Get a new email address, choose Next, and then follow the instructions.Use the tools: Sfc, Dism and Chkdsk. Press the keys Ctrl + Shift + ESC, click on File; Click Run new task. Check the option Create this task with administrative privileges; In the open field type cmd, then click OK. Run the following commands, one line at a time, followed by the Enter key: sfc /scannow.We would like to show you a description here but the site won’t allow us.Attempt logging in with the primary Microsoft ID. Avoid attempting to log in with an Alias. Send a test E-mail to the supposed user ID. Do not use an account name from another type of account. Recover your account by requesting a password reset. 1. Ensure that your Username and ID actually exist.Sep 9, 2022 · Hello there, I was trying to log in to the Design Lab to create and buy a new Xbox Controller. The systems repeatedly refused to let me log in with the error: "Your Microsoft account doesn't contain an email address. Please update your Microsoft account and try signing in again." I get that message while being logged into my MS account / Xbox ... My daughter's new Samsung A32 Android phone, on which she uses the Microsoft Launcher, Microsoft Edge sync'ed to her account, and Outlook, doesn't show up under her Microsoft account's devices, and as a result her screen time on that device doesn't show up in the weekly reports. This worked fine with her former (Nokia 4.2) phone.Jun 13, 2022 · In a nutshell, you can fix it by doing this on the remote system you want to connect to. Right-click Start button, choose Run. Type in the command below, but use your Microsoft Account email address instead of the example: runas /u:MicrosoftAccount\[email protected] winver. Provide your Microsoft Account password when prompted. Select the Microsoft Store Apps option and click Run the troubleshooter. After running the troubleshooter, any Microsoft account and app issues should be resolved, including the You need to fix your Microsoft account message. 2. Run the SFC scan. Press the Windows key + X and select the Windows PowerShell (Admin) option.02-16-2021 05:26 PM. Hi @Anonymous. Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account. If this problem still exists, please feel free to let me know. Best Regards, Community Support Team _ Kira Xie.If that doesn't work, try these steps to find out what kind of account you have. From the sign-in screen, select Sign-in options. If you see the Microsoft account icon, you're using a Microsoft account. Choose the step below based on the type of account you have.May 5, 2021 · There are two types of accounts like Microsoft account (personal account) and work or school account (organization account), while Microsoft accounts are most often associated with Office for home products, more details please see What is a Microsoft account and a work or school account? If you see the Microsoft account icon, you're using a Microsoft account. If you only see the Password icon, you have either a domain (work or school) account or a local account. If you have a Microsoft account: On the sign-in screen, type your Microsoft account name if it's not displayed.As indicated in my original post, the email has NOT been mistyped. We go into Settings, Accounts and the MS email account auto populates. Then click on Manage and Enter and it indicates the account does not exist. We have also manually typed in the email into multiple MS account services and same thing. It does not even get to the password screen.08/03/2022 4 contributors Applies to: Microsoft 365 Feedback When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesn’t exist. Enter a different account or get a new one. If you are trying to activate on a Mac, see How to remove Office license files on a Mac.02-16-2021 05:26 PM. Hi @Anonymous. Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account. If this problem still exists, please feel free to let me know. Best Regards, Community Support Team _ Kira Xie.Feb 25, 2016 · If it is a folder from his consumer OneDrive, you need to sign in with Microsoft account (the account signed up ourselves, it can be Outlook, Hotmail, Gmail and other email address). The OneDrive in Office portal is OneDrive for Business. It is personal sites for Office 365 users. We need to use work/school account (the account created by admin ... However, today I tried over and over to log in and just continued to get the following message: "That Microsoft account doesn't exist. Enter a different email address or get a new account." I REALLY need to get back into that account, and I'll even upgrade to the paid version if needed, but i want to know what's causing this and how to get it ...It's when i try to log into windows via microsoft account instead of using a local account that I get the message. ... That Microsoft account doesn’t exist.How to fix and overcome the “That Microsoft account doesn’t exist” error: Method 1: Clear browser cached data. Method 2: Check device enrolment. Above are some of the methods you can use to help resolve the issue of the “Microsoft account doesn’t exist” your cached data can sometimes interfere with current activities on your site ...My daughter's new Samsung A32 Android phone, on which she uses the Microsoft Launcher, Microsoft Edge sync'ed to her account, and Outlook, doesn't show up under her Microsoft account's devices, and as a result her screen time on that device doesn't show up in the weekly reports. This worked fine with her former (Nokia 4.2) phone.Sep 9, 2022 · Hello there, I was trying to log in to the Design Lab to create and buy a new Xbox Controller. The systems repeatedly refused to let me log in with the error: "Your Microsoft account doesn't contain an email address. Please update your Microsoft account and try signing in again." I get that message while being logged into my MS account / Xbox ... 2. Verify Your Account. In certain cases, the problem is due to your Microsoft Account not being verified on the computer. 1. Go to Settings > Accounts > Your Info and click on Verify. 2. If prompted, re-enter the Password for your Microsoft Account and click on Sign In. 3.I log into that account without problems in the browser and even on onedrive (sync OK) On Settings -> accounts, whe I click "Sign in" (with ms account), entering my work account (*** Email address is removed for privacy ***) I get the message: " That Microsoft account doesn't exist. Enter a different account or get a new one. "I log into that account without problems in the browser and even on onedrive (sync OK) On Settings -> accounts, whe I click "Sign in" (with ms account), entering my work account (*** Email address is removed for privacy ***) I get the message: " That Microsoft account doesn't exist. Enter a different account or get a new one. "Your Microsoft account. Your Microsoft personal account lets you manage everything all in one place. It allows you to keep tabs on your subscriptions and order history, organize your family's digital life, update your privacy and security settings, track the health and safety of your devices, and get rewards. Microsoft account dashboard. Hello Emily_dal, Thank you for your posting. For your current issue, it’s better to try to clean up app caches first, reboot mobile, then switch to a different network to check if result is the same. Please kindly sign in web app on one computer to be sure you can still access your account and services. By the way, it’s recommended to keep ...Feb 16, 2023 · I log into that account without problems in the browser and even on onedrive (sync OK) On Settings -> accounts, whe I click "Sign in" (with ms account), entering my work account (*** Email address is removed for privacy ***) I get the message: " That Microsoft account doesn't exist. Enter a different account or get a new one. " Username lookup Check products or services Check if closed Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. Move on to the next step: Step 2: Check products or services where you used your Microsoft account Jan 14, 2022 · Replied on January 14, 2022. Report abuse. An outlook.com mail account is not an Outlook 365 account, there is no outlook 365 account as such. outlook.com is a free email service that can be viewed in any web browser or added to a Mail Client. There is an MS 365 account that is associated with an Office 365 purchase. I'm trying to sign in in the xbox design lab but when I do, it says "You can not login right now. Your Microsoft account doesn't contain information about Last Name. Update your profile and login again" and doesn't allow me to sign in. When I go to my microsoft account I already have my last name filled, so I don't know what I should do.Can't sign in If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Billing & payments Learn how to renew or cancel a subscription, request an exchange or refund, redeem a gift card, and view account balances. Payment and billing help Work or school accountsApr 7, 2021 · I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get… On the device you want to trust, go to the Security settings page and sign in to your Microsoft account. You'll be prompted to verify your identity. Choose whether to receive the code through email, text, or an authenticator app. Once you have the code, enter it in the text box. Select the check box for Don't ask me again on this device.I want to use a pin code to log in to our PC from now on, but when I want to set that pin code I get the message that my Microsoft account does not exist. However, the email address does match the email address as registered in our existing Microsoft account. With the message that my Microsoft account does not exist, some specialist ...I tried logging in to my work Microsoft account and whenever I used my login credentials, I was unable to login; this has happened a number of times. I never changed my password or even my school e-mail. I don’t understand why I’m unable to login to my Account. I tried even recovering my account, even that didn’t work.Select Start > Settings > Windows Update > Check for updates. If there is an available update, select Install now. Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows. Update Microsoft Store. Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library > Get ...It's when i try to log into windows via microsoft account instead of using a local account that I get the message. ... That Microsoft account doesn’t exist.We would like to show you a description here but the site won’t allow us.Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do ...Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..Select the Microsoft Store Apps option and click Run the troubleshooter. After running the troubleshooter, any Microsoft account and app issues should be resolved, including the You need to fix your Microsoft account message. 2. Run the SFC scan. Press the Windows key + X and select the Windows PowerShell (Admin) option.Microsoft account doesn't exist message when logging on to new laptop I am just swapping to a new laptop and when trying to log on it is saying that my Microsoft account does not exist. However I am using it on my other laptop and also on my mobile phone.Aug 14, 2021 · Microsoft won't accept password a second time. I just got a new computer. I'm trying to sign into my Microsoft account via my computer but it won't let me. I've changed my password several times. It'll accept a new password and when I go to sign in, it'll accept the password the FIRST TIME. Then it gives me a "give us the password a second time ... Aug 22, 2023 · JA. Jaspreet.Singh_050. Independent Advisor. Replied on August 22, 2023. Report abuse. That means that the account was either deleted or the main alias used to login to the account was changed by an attacker. This is a method of hacking accounts where the attacker takes over an account and then changes the main alias. Sep 9, 2022 · Hello there, I was trying to log in to the Design Lab to create and buy a new Xbox Controller. The systems repeatedly refused to let me log in with the error: "Your Microsoft account doesn't contain an email address. Please update your Microsoft account and try signing in again." I get that message while being logged into my MS account / Xbox ... Aug 7, 2015 · Open an elevated command prompt. To do this, on the start screen type cmd, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Type the following commands. Press Enter after each command. 2. Verify Your Account. In certain cases, the problem is due to your Microsoft Account not being verified on the computer. 1. Go to Settings > Accounts > Your Info and click on Verify. 2. If prompted, re-enter the Password for your Microsoft Account and click on Sign In. 3. On a different device, open your web browser and navigate to the URL displayed in Minecraft. Enter the code displayed in Minecraft and click Next. Enter the email address, phone number, or Skype username for your Microsoft account and click Next. Once you are signed in, Minecraft will display a welcome message.Oct 23, 2018 · On Windows 10: Select the Start button, then select Settings > Accounts > Email & app accounts. Under Email & app accounts, you'll see the account names associated with your device. If you have an Xbox, the Find your Microsoft email address walkthrough will take you through the process of finding your account information on your Xbox. If you close your Microsoft account, there's a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted. See How to close your Microsoft account for more info. Reopen your Microsoft account. Go to account.microsoft.com and sign in.I'm trying to sign in in the xbox design lab but when I do, it says "You can not login right now. Your Microsoft account doesn't contain information about Last Name. Update your profile and login again" and doesn't allow me to sign in. When I go to my microsoft account I already have my last name filled, so I don't know what I should do.
Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed.. Where is the equal sign on a ti 84 plus
This content can help you with your work or school account, which is the account provided to you by your organization (for example, [email protected]). If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, [email protected]), see Turning two-step ...the email for that account was dovietthang134@gmail if that's needed Paid Minecraft, create a Microsoft account linked with that email dedicated to Minecraft And now Microsoft just straight up telling me that account "doesn't exist" after a month of playing This content can help you with your work or school account, which is the account provided to you by your organization (for example, [email protected]). If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, [email protected]), see Turning two-step ...Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again" Send help! Reply I have the same question (9)Username lookup Check products or services Check if closed Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. Move on to the next step: Step 2: Check products or services where you used your Microsoft account Jul 28, 2023 · A Microsoft Account is a "connected account" that is not tied to the device itself. A Microsoft Account can be used on any number of devices. Windows Store apps, settings, and data can be accessed from any device you sign in to using cloud storage. To purchase apps from the Windows Store, you must have a Microsoft Account. I log into that account without problems in the browser and even on onedrive (sync OK) On Settings -> accounts, whe I click "Sign in" (with ms account), entering my work account (*** Email address is removed for privacy ***) I get the message: " That Microsoft account doesn't exist. Enter a different account or get a new one. "On a different device, open your web browser and navigate to the URL displayed in Minecraft. Enter the code displayed in Minecraft and click Next. Enter the email address, phone number, or Skype username for your Microsoft account and click Next. Once you are signed in, Minecraft will display a welcome message.Jan 12, 2023 · Generally speaking, the OOBE screen will give you the option to choose whether you want to use your personal account or your organisation's account. Note: This does occur if you are logged into OOBE as a personal account under the organization mode, and I have tested this if you select organisation in the OOBE screen. This message will appear. Aug 14, 2021 · Microsoft won't accept password a second time. I just got a new computer. I'm trying to sign into my Microsoft account via my computer but it won't let me. I've changed my password several times. It'll accept a new password and when I go to sign in, it'll accept the password the FIRST TIME. Then it gives me a "give us the password a second time ... Attempt logging in with the primary Microsoft ID. Avoid attempting to log in with an Alias. Send a test E-mail to the supposed user ID. Do not use an account name from another type of account. Recover your account by requesting a password reset. 1. Ensure that your Username and ID actually exist.Jul 4, 2022 · Looks like you don't have an account with us. We'll create one for you using [email protected]. and click on next button and clicked in next button. It asks for new password. Just got a message regarding: Create a password. Enter the password you would like to use with your account. and typed new password and confirmed new ... If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed. Open SettingsThus logging in using the original account (Alias) will trigger the system to prompt the user that it does not exist. The solution is to log in using the new account. The person mistyped the email address. Retyped the correct email address. The person did not access the account (WITH A BROWSER) within 365 days.How to use the Microsoft Authenticator app. Go passwordless in Windows 10. Sign in to your Microsoft account with Windows Hello or a security key. When you can't sign in to your Microsoft account. Passwordless sign-in for work or school accounts.Select Start > Settings > Windows Update > Check for updates. If there is an available update, select Install now. Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows. Update Microsoft Store. Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library > Get ... On this other laptop I'm now setting up, the splash page doesn't show up and instead I get the error: "That Microsoft account doesn't exist. Enter a different account or get a new one." After some more research, I found out that some people fixed this by removing the secondary/backup/recovery email on the work account and for some reason, it ...If you see the Microsoft account icon, you're using a Microsoft account. If you only see the Password icon, you have either a domain (work or school) account or a local account. If you have a Microsoft account: On the sign-in screen, type your Microsoft account name if it's not displayed.Sep 19, 2013 · I have had the same hotmail account for years and have been active on it daily. However, today I tried over and over to log in and just continued to get the following message: "That Microsoft account doesn't exist. Enter a different email address or get a new account." .